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Last Updated: October 15, 2025
We strive to process all refunds promptly and transparently. This policy outlines our refund procedures and timelines.
Refund Eligibility
Refunds are provided in accordance with our cancellation policy. The following scenarios qualify for refunds:
| Scenario | Refund Amount | Conditions |
|---|---|---|
| Standard Cancellation | As per cancellation policy | Based on cancellation timeframe |
| Emergency Cancellation | Up to 100% | With valid documentation |
| Hostel-Initiated Cancellation | 100% + compensation | When we cannot honor your booking |
| Service Issues | Partial or full | Case-by-case assessment |
| Double Booking | 100% | When system error causes double charge |
Non-Refundable Scenarios
The following situations typically do not qualify for refunds:
- No-shows without prior cancellation
- Early departures without 48-hour notice
- Personal change of plans after check-in
- Dissatisfaction with room allocation (unless valid complaint)
- Violation of hostel rules leading to termination of stay
Refund Process
Our refund process is designed to be simple and transparent:
Step-by-Step Refund Process
Request Submission
Submit refund request through your account or contact support
Verification
We verify eligibility based on our policies
Approval
Refund is approved and processing begins
Processing
Refund is processed through original payment method
Refund Timeline
Once your refund is approved, processing times vary by payment method:
Credit/Debit Cards
5-10 business days - Refunds appear on your statement depending on your bank's processing time
UPI Payments
24-48 hours - Refunds are typically processed within 1-2 business days
Net Banking
3-7 business days - Processing time depends on your bank
Digital Wallets
2-5 business days - Refunds are credited to your wallet account
Refund Methods
Refunds are processed through the original payment method whenever possible:
- Credit/Debit Cards: Refunded to the same card used for payment
- UPI: Refunded to the same UPI ID
- Net Banking: Refunded to the same bank account
- Digital Wallets: Refunded to the same wallet account
- Cash Payments: Processed via bank transfer (account details required)
Security Deposit Refund
Your security deposit refund follows a separate process:
- Processed within 15 business days after check-out
- Deductions may apply for:
- Room damages beyond normal wear and tear
- Missing items from the room
- Extra cleaning charges for excessive mess
- Outstanding dues for additional services
- You will receive an itemized statement for any deductions
- Refunded via bank transfer to your registered account
Refund Disputes
If you disagree with a refund decision or amount:
- Contact our customer support within 7 days of refund processing
- Provide any supporting documentation or evidence
- Our team will review your case within 5 business days
- We will provide a detailed explanation of our decision
Refund FAQs
Refund processing times can vary based on your bank or payment provider. While we process refunds immediately on our end, it can take additional time for the funds to appear in your account due to banking procedures.
We address service issues on a case-by-case basis. If you experience significant problems during your stay, please report them immediately to our staff. We'll work to resolve the issue and may offer partial refunds for genuine service failures.
For cash payments, we process refunds via bank transfer. You'll need to provide your bank account details (account number, IFSC code, and account holder name) for us to process the refund.
Yes, you'll receive an email confirmation once your refund has been processed from our end. This email will include the refund amount and expected timeline for the funds to reach your account.
This Refund Policy was last updated on October 15, 2025.