Contact Us

Get in touch with our team - we're here to help with all your hostel needs

Get In Touch

We're always happy to hear from our guests and potential customers. Choose the most convenient way to reach out to us.

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Call Us

Speak directly with our customer service team

Available 24/7 for emergencies

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Email Us

Send us an email and we'll respond within 24 hours

For general inquiries

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Visit Us

Drop by our head office during business hours

View Location

Meet us in person

Our Location

Visit our head office at the following address:

SastaStay Head Office

Contact FAQs

What's the best way to get a quick response?

For urgent matters, calling our customer service number is the fastest way to get assistance. For non-urgent inquiries, email is recommended as it allows us to provide more detailed responses.

Do you have WhatsApp support?

Yes! You can reach us on WhatsApp at during our business hours. This is great for quick questions and sharing documents or photos.

Can I visit your office without an appointment?

Yes, you're welcome to visit our head office during business hours. However, for specialized departments or to meet specific team members, we recommend scheduling an appointment in advance.

What should I do in case of an emergency at the hostel?

For emergencies at any of our hostel locations, please call our 24/7 emergency line at . This line is monitored constantly for urgent situations requiring immediate attention.